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Product selection

As one of the UK's few specialist sofa manufacturer and retailers, Hidentity's selection process is strongly oriented toward quality,value and durability.

Before allowing the  supply of a piece of upholstery from any manufacturer, our buying team not only inspect and assess the factory but also check the method of manufacture of every model and design produced. Upholstery, sofas in particular are hand made products and variation and inconsistencies are common. For this reason Hidentity take great care in supplier choice, working with factories, where quality standards are process driven and maintainable.

 

This means that when a model is on display in the store, we are supremely confident in it's intrinsic quality to represent our confidence in our products, and in addition to statutory rights as a UK consumer we include our own 5 year warranty, free-of-charge with your new furniture.

 

Our 5 year guarantee

Every structural component of your new sofas and chairs are covered by our 3 year warranty. Specifically framework, joints, springs and suspension system wave warranties.

 

This excluding normal fair wear and tear covering fabrics, leather and fillings. This means that should any structural component of your furniture fail during normal use it will be repaired free-of charge by Hidentity for a period of 3 years (subject to our terms and conditions).

 

Your duty of care

In offering this service we assume proper care of your furniture in normal use in a domestic environment and that there is no abuse from pets or others.